Shipping policy
Shipping Policy
Every order within Australia ships free with standard tracked delivery.
|
Shipping option |
Cost |
Estimated delivery |
|---|---|---|
|
Free Standard Shipping (Australia) |
Free |
3–7 business days after dispatch |
|
Express (Australia) |
$15.00 AUD |
Faster delivery, times vary by location |
|
Standard International |
$20.00 AUD |
Varies by destination |
Processing time
Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.
Tracking
As soon as your order is dispatched, you'll receive an email with your tracking number so you can follow your parcel to your door.
Delivery times
Delivery estimates are a guide only. Remote and regional areas, peak periods and carrier delays can occasionally extend delivery times.
Incorrect addresses
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can update it before the order is dispatched, but we can't be responsible for parcels sent to an incorrect address provided at checkout.
Lost or damaged parcels
If your tracking hasn't updated for 7 business days, or your parcel arrives damaged, email us at infoevessa@gmail.com with your order number. We'll work with the carrier to resolve it and, where a parcel is confirmed lost, send a replacement or issue a full refund.
International orders
International customers are responsible for any import duties, taxes or customs fees charged by their country.